Francis
This would have been a five-star review if not for my experience with one of the employees, who I believe was named Margarita. The day after I moved out, she called to tell me that items had supposedly been left in my storage unit. I had completely cleared the unit the day before and left it open as instructed so staff could access it on Monday. I disposed of everything I didn’t want myself, including making a trip to the dump and paying to get rid of it. During the first call, her tone came across as unnecessarily confrontational, and she seemed to assume I was not being truthful when I told her I had left nothing behind. She mentioned that they were reviewing the cameras. I called back a few hours later to find out what the camera review showed, and I received the same attitude again, even though I was simply trying to resolve the issue. My problem isn’t that they investigated what happened—that’s completely reasonable. My problem is being treated as though I had done something wrong before the facts were established. Employees should be able to ask questions and investigate situations without giving customers attitude based on assumptions. Aside from this interaction, my experience with the facility was good enough that I would have given five stars. I would hope management reviews the footage, determines what actually happened, and addresses the way this situation was handled.
Thank you for bringing this to our attention. We aim to address all feedback promptly. We will look into the situation and ensure it is handled appropriately.
Extra Space Storage (9/7/2026)
Google Review
