Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Seantay Owens-Simon and Windy Lopez as the April 2024 recipients.

Seantay Owens-Simon, Store Manager

Store Manager Seantay Owens-Simon is known for her welcoming and personal touch. She consistently goes above and beyond to ensure that each customer feels valued and supported throughout the entire customer journey. She works hard to ensure that customers have a great experience at every stage of their rental experience.

From an Extra Space Storage customer: “Seantay is an incredibly good manager and hostess. I say hostess because she was that welcoming—not just at the sale, but throughout the entire time of my rental. She always called me by name, and when she saw that I was at the door to load or unload, she would often remotely open it. She not only treated me this way but every customer I saw her interact with. The public spaces were always immaculate, and I often saw Seantay personally patrolling and sweeping up dust or pieces of litter.”

From Extra Space Storage District Manager Jeff Lakevicius: “I have had the pleasure of working with Seantay multiple times throughout my career with Life Storage and now Extra Space Storage, and it has been exciting watching her grow with the company. Seantay goes above and beyond to provide exceptional customer service to every individual who walks through the doors of her facility. She takes the time to listen to customer needs and ensures that they feel valued and supported throughout their storage experience. She takes great pride in her facility and ensures that it always meets our Extra Clean standards and consistently lives our values. I am extremely proud of Seantay for receiving this award, and I knew it was only a matter of time!”

Windy Lopez, Inbound Sales Representative

Windy Lopez is a Sales Representative at the National Solutions Center, where she works hard to create loyal customers with her bright energy and knowledge of storage. Her approach is a testament to the power of personal connections in customer service. We are proud to have Windy on our team and celebrate her outstanding contributions.

From an Extra Space Storage customer: “Windy was absolutely phenomenal. My day started horribly but from the time I got on the phone with her, her energy, personality, and willingness to help completely shifted my attitude. She took the time to explain everything to me while helping me make the best decision for my needs. She also allowed me to vent to her about my day and was very encouraging. More customer service agents should be like her because your company just got my business for the rest of my life, and I will be referring this company to others because of the service I received from her today.”

From Extra Space Storage Team Lead Meaghan Hillman: “Windy is out to be the best of the best. She is constantly working to gain knowledge to assist her customers to the best of her ability. Her positivity and willingness to go the extra mile are inspiring not only to me but to the entire team!”

Each month, outstanding team members are recognized as the Customer Care Award recipients with a company-wide announcement and sent a personalized care package from the Extra Space Storage Customer Experience team. Want to join an award-winning customer experience team? Visit our careers page to learn more about job opportunities.